Privacy Policy

Last Updated: September 2, 2026

Welcome to Axeo ("we", "us", "our", or "Axeo"). This Privacy Policy explains how we collect, use, store, and protect your information when you visit axeo.in, business.axeo.in, app.axeo.in, or use our services.

Axeo provides digital services including website design and development, search engine optimization (SEO), WhatsApp automation, Google Business Profile management, social media marketing, social media management, and related digital marketing services.

1. Information We Collect

We may collect information that you provide to us when you visit our website, contact us, request a quotation, purchase our services, connect your business accounts, or communicate with us.

Personal Information

• Name
• Business or company name
• Email address
• Phone number or WhatsApp number
• Business address
• Information submitted through contact or enquiry forms
• Any other information you voluntarily provide to us

Business and Project Information

When you use our services, we may collect information required to complete your project, including website requirements, business information, marketing materials, SEO requirements, social media information, WhatsApp automation requirements, and Google Business Profile information (such as business name, address, phone, hours, categories, photos, and reviews).

Technical Information

When you visit our website, certain technical information may be collected automatically, including:

• IP address
• Browser type and version
• Device type
• Operating system
• Pages visited
• Referring website
• Date and time of your visit
• General website usage information

2. How We Use Your Information

We may use the information we collect for the following purposes:

• To respond to your enquiries and requests
• To provide our products and services
• To design, develop, maintain, and improve websites
• To provide SEO and local search optimization services
• To provide WhatsApp automation services
• To provide Google Business Profile management services (profile health, review replies, insights, and keyword recommendations)
• To provide social media marketing and management services
• To communicate with customers and potential customers
• To provide quotations, proposals, invoices, and service updates
• To improve our website, applications, and user experience
• To maintain website and platform security
• To prevent fraud, abuse, or unauthorized activity
• To comply with applicable laws and legal requirements

3. WhatsApp Automation

Axeo provides WhatsApp automation services through platforms such as app.axeo.in that may involve WhatsApp, Meta platforms, APIs, CRM systems, and other third-party technology providers.

If you use our WhatsApp automation services, information such as phone numbers, customer enquiries, message content, conversation data, templates, automation data, and related business information may be processed as necessary to provide the requested service.

We use such information for the purpose of providing, operating, maintaining, troubleshooting, and improving the WhatsApp automation services requested by our customers.

Use of WhatsApp and Meta services is also subject to the applicable terms, policies, and privacy practices of those platforms.

4. Google Business Profile Services

Axeo provides Google Business Profile (GMB) management and local SEO services through platforms such as business.axeo.in. These services may use official Google APIs with your explicit authorization.

If you connect your Google Business Profile to our platform, we may access and process information including:

• Business name, address, phone number, and website
• Business hours, categories, and description
• Photos, posts, and profile completeness data
• Customer reviews and your replies to reviews
• Performance insights (views, calls, direction requests, search queries)
• Account and location identifiers required to provide the service

We use this information to:

• Display profile health scores and optimization recommendations
• Help you manage and reply to Google reviews (including AI-assisted draft replies that you approve before posting)
• Provide keyword and local search insights
• Operate, maintain, and improve our Google Business Profile tools

Important: We do not generate, purchase, or post fake reviews. We do not publish review replies or profile changes without your authorization, unless you have enabled automated features that you configure yourself. You may disconnect Google access at any time from your account settings.

Google Business Profile data is used only to provide services you request. Use of Google services is also subject to Google's Privacy Policy and applicable Google Business Profile terms.

5. Social Media Services

Axeo may provide social media marketing, social media management, social media networking, content management, advertising, and related services.

Where you authorize us to access your social media accounts or business pages, such access will be used only for the services agreed upon with you.

This may include content publishing, account management, advertising, analytics, campaign management, and other related activities.

6. Website Design and Development

For website design, development, maintenance, hosting support, or related services, we may process information such as domain information, hosting information, website content, business information, technical configuration, and other information required to build or maintain your website.

We may also receive access to website administration systems when such access is necessary to provide the requested services.

7. SEO Services

For SEO services, we may process information related to your website and online presence, including keywords, website traffic, search performance, website structure, analytics information, search engine data, and other information required to perform SEO and digital marketing activities.

SEO results may depend on search engine algorithms, competition, industry conditions, and other factors outside our control. We do not guarantee specific search engine rankings unless expressly agreed in writing.

8. Cookies

Our website may use cookies and similar technologies to improve website functionality, remember preferences, understand website usage, and analyze visitor behavior.

Third-party services used on our website may also use cookies or similar technologies.

You can control or disable cookies through your web browser settings. Disabling cookies may affect certain website features or functionality.

9. Third-Party Services

We may use third-party services and technology providers to operate our website and provide our services.

These services may include:

• Website hosting providers
• Domain and DNS providers
• Analytics services
• Payment gateways
• CRM systems
• Email and communication services
• WhatsApp and Meta services
• Google Business Profile APIs and Google OAuth
• Artificial intelligence (AI) service providers for review reply suggestions
• Social media platforms
• Cloud storage services
• Website security and performance services

Third-party providers may process information according to their own privacy policies and terms. We recommend reviewing the privacy policies of third-party platforms that you use.

10. Sharing of Information

We do not sell or rent your personal information to third parties.

We may share information with trusted service providers, contractors, technology providers, or business partners when reasonably necessary to provide our services or operate our website.

We may also disclose information when required by law, court order, governmental authority, or when reasonably necessary to protect our legal rights, users, systems, or property.

11. Data Security

We take reasonable technical and organizational measures to protect your personal and business information against unauthorized access, misuse, loss, alteration, or disclosure.

However, no method of electronic transmission or storage is completely secure. Therefore, we cannot guarantee absolute security of your information.

12. Data Retention

We retain personal and business information only for as long as reasonably necessary to provide our services, maintain business records, resolve disputes, enforce agreements, comply with legal obligations, and for legitimate business purposes.

When information is no longer required, we may delete or anonymize it where reasonably practicable. You may request deletion of your account data or disconnection of third-party integrations (such as Google Business Profile) subject to applicable law.

13. Your Privacy Rights

Depending on applicable law, you may have certain rights regarding your personal information, including:

• The right to request access to personal information we hold about you
• The right to request correction of inaccurate information
• The right to request deletion of information where legally applicable
• The right to withdraw consent where applicable
• The right to object to certain types of processing
• The right to request information about how your data is processed
• The right to disconnect linked accounts (Google, Meta, etc.) from our platform

If you wish to exercise any applicable privacy right, please contact us using the contact details available on our website.

14. Marketing Communications

We may use your contact information to communicate with you regarding enquiries, projects, services, payments, account information, updates, or other business-related matters.

Where applicable, you may request to stop receiving promotional communications from us.

15. Children's Privacy

Our website and services are intended primarily for businesses and general users. We do not knowingly collect personal information from children in violation of applicable laws.

16. External Links

Our website may contain links to third-party websites, platforms, or services.

We are not responsible for the privacy practices, security, content, or policies of third-party websites. We recommend reviewing their respective privacy policies before providing personal information.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices, or applicable legal requirements.

Any updated version will be published on this page with a revised "Last Updated" date.

18. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your information, please contact us through the contact details provided on our website.

Company: Axeo

Website: https://axeo.in

Email: support@axeo.in

19. Acceptance of This Privacy Policy

By using axeo.in, our applications (including app.axeo.in and business.axeo.in), or our services, you acknowledge that you have read and understood this Privacy Policy and agree to the practices described in it.